Location : The position will be based in Shanghai.

Reporting Relationship : Head of cooperate banking team, China

Education :A Bachelor degree or above. Fluency in written and spoken English and Mandarin.

Responsibilities:

• Effectively manage the Documentation and Administration Processes for accounts of Consumer Banking in China.
• To promote and enforce a service oriented process but independent control over issuance of Security Compliance Certificates after perfection of securing documentation, Credit Administration processes as well as Custody process.
• Manage the relationship between Credit Risk Control, Banking and also with other divisions of the bank.
• To liaise with customers, Property Valuers, Legal Firms and other Commercial Banks.
• To support the Bank’s Outserve initiative, identify and implement process improvement projects to enhance efficiency and effectiveness.
• Responsible to ensure Compliance to Group Operational Risk Policy, Anti-Money Laundering Prevention policy within the Unit

• Play a key role on ad hoc projects, assignments that may be assigned by Head, Credit Risk Control or General Manager, Banking from time to time, meeting objectives and deadlines set.
• Effective management of credit administration function and credit documentation function within Credit Risk Control in line with current objectives.
• Ensure that securing documentation perfected is valid and enforceable and appropriate legal opinions are held where necessary for non-standard documentation.
• Ensure all instructions and loan pre-processing functions are in order and the Bank’s interest are protected against fraud and losses before authenticating instructions to Share Service Centre (SSC), KL.
• Effective management of resources and costs to keep the department’s cost within budget through close budgetary control.
• Provide high level of service satisfaction to the Business in line with Service Level Agreements and effective management of all service and performance issues, service failure logs raised by Business on Credit Risk Control and SSC.
• Maintain Operational Procedures manual for Credit Risk Control.
• Undertake timely periodic business monitoring (self-assessment) activities and escalate findings and or breaches to Head, Credit Risk Control and Unit Operational Risk Manager when they occur
• Proactive initiative and continuous process improvement and service quality.

Qualifications :

• Preferably Tertiary Education or relevant professional qualification with minimum 5 years experience at managerial/ supervisory level.

• Ability to plan, organizes, lead and make spontaneous and rational judgments and decisions.

• Strong analytical skills in resolving operational and systems issues.
• Good communication and interpersonal skills.

• Good working knowledge on bank’s products/ services and operations of other departments.

• Knowledge of Retail Loan System, various Transaction Processing Systems, and Securing Documentation System and Consolidated Customer Database system is an advantage.

• Good supervisory and management skills.

• Sound knowledge of banking practices, relevant legislation and Statutory and Regulatory requirements.

• Strong presentation and negotiation skills.